Inbox and calendar management (appointments, reminders, confirmations)

Client intake and onboarding process coordination

Form creation and data entry (intake, consent, feedback, etc.)

File organisation and digital record management (Google Drive, SharePoint, etc.)

Managing practitioner schedules and room bookings

Drafting correspondence, letters, and reports

Invoicing and receipt tracking

Medicare, HICAPS, and NDIS invoice preparation (if applicable)

Coordination of telehealth or in-person appointments

Setting up and maintaining practice management software (e.g., Cliniko, PowerDiary, Halaxy)

Creating and managing standard operating procedures (SOPs)

Document templates: intake forms, consent forms, session notes, feedback surveys

Workflow automation (using tools like Zapier, Google Workspace, or Notion)

CRM setup and management for client or referrer databases

Quality assurance: maintaining compliance with privacy and health information standards

Social media scheduling (Instagram, Facebook, LinkedIn)

Newsletter creation (Mailchimp, ActiveCampaign, etc.)

Blog writing or editing for health-related content

Updating websites or course pages (WordPress, Zenler, Wix, Squarespace)

Designing branded materials (flyers, intake packs, business cards)

Collecting and managing client testimonials or reviews

Setting up and tracking marketing campaigns

Assisting with eLearning or LMS builds (Zenler, Thinkific, Teachable)

Formatting and uploading course materials (slides, PDFs, videos)

Creating quizzes, certificates, and progress tracking tools

Coordinating with facilitators and clients for group sessions

Managing participant registration, attendance, and feedback

Compiling end-of-program reports or data summaries

Maintaining confidentiality and secure record keeping

Supporting NDIS documentation (service agreements, progress notes)

Ensuring compliance with health privacy and data protection laws

Maintaining practice policies (privacy, complaints, cancellation policies)

Supporting accreditation or audit preparation

Staff onboarding packs and induction templates

Rostering and shift coordination

Internal communications and meeting coordination

Recording and distributing meeting minutes

Maintaining shared drives and resource libraries

Monitoring team tasks and project deadlines

Group therapy coordination (participant communication, attendance, reporting)

Event or workshop coordination (venue, registrations, follow-up)

Grant or funding application support (summaries, compliance checklists)

Research assistance for new programs or service expansions